Question 1

Can I send a candle as a gift to someone?

Accepted Answer

Yes! Fill in 'Add a Note' with the recipient's full name and address at the Check-Out stage OR send us an email at 14thewick@gmail.com with the recipient's full name and address plus any gift message to be included. We will write and enclose a postcard on your behalf (no extra charge). If the candle is to arrive by a specific date, please check and request this BEFORE ordering and be aware of our delivery lead-times - thank you.

Question 2

Do you ship overseas?

Accepted Answer

No. We are very sorry to advise that we can only send orders WITHIN THE UK currently.

Question 3

Can I return an item?

Accepted Answer

Yes! If you would like to return an item, please 'Contact Us' within 14 days on receipt of your order. We will reply with a Return Confirmation email including the address to return your item to. PLEASE NOTE: The customer is responsible for returning the item plus the postage cost (unless original item is incorrect or damaged). We therefore advise you to obtain a Proof of Postage receipt from the Post Office.
 
Returns will only be accepted when the item is returned, unused and in the original packaging. The refund will be issued within 5 working days to your original payment method - minus the original delivery cost (if applicable). 
 
If you have received an incorrect or damaged item then we will gladly replace it or issue a refund. Please 'Contact Us' as soon as you can so that we can rectify the matter ASAP. We will refund the cost of postage for returning a damaged/incorrect item.

Question 4

What payment method do you accept?

Accepted Answer

We accept debit and credit cards on this website.

Question 5

How, what and where are the candles made?"

Accepted Answer

No.14 The Wick candles are all hand-made and hand-poured in small batches in our little studio in South West London.
 
* The candles are made using 100% soy wax (no paraffin or palm blends)
* We use a blend of essential and fragrance oils. A minimum of 50% essential oil is used per candle depending on the candle scent.
* We use 'eco wicks' which are made from cotton and paper filaments
* The essential oils and fragrance oils used in our candles are vegan-friendly and have not been tested on animals
* No.14 The Wick branded stickers are printed on recycled paper as well as our gift notes, candle care guides and parcel labels
* The glass jar containers are fully recyclable or can be returned to us if you live locally. Please 'Contact Us' for further info about our Return, Reuse, Recycle  eco-scheme. Unfortunately we cannot offer this scheme to those outside KT1 and TW11.
* Packaging is re-used from the supplier where possible and we are constantly trying to reduce the amount of plastic/bubble-wrap that we use when wrapping and packing our candles for dispatch

Question 6

How long do the candles burn for?

Accepted Answer

The 220g candles burn for approximately 40 hours, however this will depend on where they are placed. If the candle is positioned in a draught when lit, they will burn more quickly and unevenly.

Question 7

How do I take care of my candle?

Accepted Answer

Here are our 14 tips on how to take care of your No.14 The Wick candle;
 
1. On first use, burn the candle until the whole wax surface has melted (approx 3-4 hours). This prevents a ‘tunnel’ from forming so it will melt more evenly thereafter. 
2. Trim the wick to 5mm before lighting each time. If the wick emits a large or smokey flame or the wick ‘mushrooms’, extinguish the flame, trim the wick, then re-light.
3. DO NOT burn the candle for more than 4 hours at a time.
4. Keep candles away from children and pets.
5. Avoid burning the candle where there is a draught.
6. NEVER move a burning candle.
7. Always place your candle on a heat resistant, flat and sturdy surface.
8. Avoid burning the candle to the very end of its life. Ensure there is approx 5-10mm of wax in the bottom of the jar to prevent the container from overheating.
9. Keep lit candles away from electrical and flammable materials.
10. DO NOT use if the glass container becomes chipped, cracked or broken.
11. Realign the unlit wick (carefully!) so it is centred when the wax is still melted to ensure an even burn.
12. Keep the ‘wax pool’ free of matches or other debris.
13. NEVER leave a burning candle unattended.
14. Ensure you read the safety instructions...

FAQ

Frequently Asked Questions